Returns & Exchanges

Our deadline is 30 calendar days from the moment of receipt of the package.

Here is the step by step you must follow:

1 - Write to .

2 - Put the word "Returns" in the subject of the email.

3 - Write the following information in the body of the email:

  • Your full name.
  • Email with which you placed the order.
  • Name of the product you want to return/exchange.
  • If you request an exchange for another size/color or a return.
  • If returned, what is the reason?
  • Any extra information we need (optional).
  • Hit send!

4 - Once here, we will notify the transport team to pick up the order at the address to which we initially sent the package.

5 - Put the garment in the same bag where the package arrived or in a similar one so that it is closed and well protected.


From here, we take care of it. When it arrives at the warehouse, we will review the garment and process what you request.


Our term is 30 calendar days from the moment of receipt of the package.


You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification. The withdrawal period will expire 30 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us: GRUPO MADS HOME SPAIN SL, C/Almacil 8 46920 Mislata - Valencia, 633049229,, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although it is not mandatory. Withdrawal PDF

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.


In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer or if it is international shipping) without any undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first. We will collect the goods. We will be responsible for the costs of returning the goods in the standard shipping method, in the express and international methods you will have to bear the return costs. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the characteristics and operation of the goods.


The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.