- INTRODUCTION
This document (together with all the documents mentioned in it) establishes the conditions that govern the use of this website and the purchase of products on it, regardless of the means through which it can be accessed. We ask you to carefully read these Conditions and our Privacy and Cookies Policy before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Privacy and Cookies Policy, so if you do not agree with all the Conditions and the Privacy Policy and Cookies, you should not use this website. If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact with us.
Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy ). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy . By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality. Additionally, you agree to use this website only to make inquiries. or legally valid orders and not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
- HIRING
Images of the store range are intended as an illustration and do not constitute binding offers for sale. For its part, the customer makes a binding offer to enter into a purchase contract, upon completing the order process, by clicking on the "Buy" button. The customer then receives an automatic confirmation of receipt of the order by email (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with MyLibi.com is only closed if MyLibi.com sends the ordered products to the customer and this shipment is confirmed by email (shipping confirmation).
- PRODUCT AVAILABILITY
All orders are subject to product availability. If there are difficulties in supplying products or if items are out of stock, we will refund any amount you may have paid.
- HOW TO PLACE AN ORDER
To place an order, you must follow the online purchasing procedure and click "buy". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Additionally, we will inform you by email that the product is being shipped (the "Shipping Confirmation"). The risks of the products will be your responsibility from the moment of delivery.
Unless otherwise indicated, products will be delivered within 2 business days. The product will only be sent once payment has been received from the date of the Order Confirmation. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that we do not make deliveries or shipments on Saturdays or Sundays or holidays in the country of origin (Spain) or country of destination of the order. For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.
- SHIPPING LOCATIONS:
- In the Standard shipping method: We currently only do Standard delivery in Spain (only the Peninsula and the Balearic Islands), Portugal (except islands), England (except islands), France (except islands), Italy (except islands), Germany, Belgium, Holland, Austria, Czech Republic, Denmark, Luxembourg and Poland.
- In the Express shipping method: It costs €8.95. We ship to the aforementioned countries (except Spain) and also to the following countries: Switzerland, Hungary, Slovenia, Croatia, Bosnia-Herzegovina, Ireland, Norway, Sweden, Finland, Estonia, Lithuania, Latvia, Slovakia, Romania, Serbia, Greece, Macedonia, Montenegro, Albania, Turkey, Cyprus, Iceland, Malta, Monaco, San Marino, Andorra and Liechtenstein.
- In the International shipping method: It costs €19. We currently ship to the following countries, United States, Canada and Australia.
- TECHNICAL MEANS TO CORRECT ERRORS
If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “ My Account ” section. In any case, you may correct errors related to the personal data provided during the purchase process by contacting customer service, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy. via lopd@mylibi.com.
This website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this website offers details of all the items that you have added to your basket during the purchasing process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after completing the payment process, you must immediately contact our customer service, by phone or at the email address devoluciones@mylibi.com, to correct the error.
- IMPOSSIBILITY OF DELIVERY
- ONLY FOR SPAIN: If it is impossible for us to deliver your order, we will leave you a notification informing you and we will try to contact you again to arrange a time for a second attempt. If this is not possible, you can go to one of our branches to pick it up. Remember that once deposited in one of our branches you will have 7 calendar days to go pick up your order, otherwise it will automatically be returned and we will proceed to credit your account with the payment made and charge you the return costs of €8.95.
- FOR THE REST OF COUNTRIES: If it is impossible for us to deliver your order, we will leave you a notification informing you that we have deposited your order in a “Parcel Shop” (except for the United States, Canada and Australia) close to your delivery location, for this you must provide your original identification document and the notification. You can also authorize a person you trust to pick up the package for you. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day. If after 7 calendar days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, within a maximum period of 15 days from the date on which we consider the contract resolved. Please note that transportation resulting from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs to you.
- VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT. The prices on the website include VAT at the general rate in Spain of 21% since all sales made online, regardless of the destination, are considered to have been made in Spanish territory. The prices on the website also include standard shipping costs, as set out in our Legal Conditions, in the section shipments . Prices may change at any time, but possible changes will not affect confirmed orders. Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order.
- PAYMENT METHODS:
We accept these payment methods By clicking "buy" you are confirming that the credit card, bank account or any other means you use for payment is yours or that you are the legitimate holder. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
- PURCHASE AS A GUEST
This website also allows purchasing through the guest purchasing functionality. In this purchase method, you will only be asked for the essential data to be able to process your order. Once the purchase process is complete, you will be offered the option to register as a user or continue as an unregistered user. You expressly authorize us to issue the invoice in electronic format, although you may indicate to us at any time your wish to receive an invoice in paper format.
- RETURN POLICY.
You can see our return policy here
- GUARANTEE
If you contract as a consumer and user, we offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for any lack of conformity that is manifested. within a period of two years from delivery of the product. It is understood that the products comply with the contract as long as they conform to the description made by us and have the qualities that we have presented on this website, that they are suitable for the uses to which products of the same type are ordinarily intended and present the usual quality and performance of a product of the same type. In this sense, if any of the products do not comply with the contract, you must inform us by following the procedure detailed in the previous section and through any of the means of communication provided for this purpose. The products we sell may have the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and color, will not be considered defects or flaws, natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.
- RIGHT OF WITHDRAWAL
You can see your right of withdrawal here
- VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, trojans or any other technologically harmful or harmful programs or materials. You will not attempt to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects. Orders that contain prices and/or discount coupons resulting from errors or computer attacks will not be effective.
- TERMS and CONDITIONS OF PROMOTIONAL CODES
- Promotional codes cannot be applied to previously placed orders.
- Promotional codes that offer a percentage discount cannot be combined with other promotional codes that offer a discount coupon.
- Promotional codes are non-transferable and cannot be redeemed for cash or credit.
- Some products may be excluded from promotional codes. Check the specific details of the promotional code through our email info@mylibi.com to find out which products are excluded.
- To apply a promotional code you must enter it before completing your order.
- LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.
- WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
- LIABILITY AND WAIVER OF LIABILITY
Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless stated expressly the opposite in it.
The notifications you send us must be sent through our email address contacto@mylibi.com. We can send you communications either to the e-mail or to the postal address provided by you when placing an order. It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.
- EVENTS OUTSIDE OUR CONTROL
We will not be responsible for any failure or delay in compliance with any of the obligations assumed, when this is due to events that are beyond our reasonable control ("Force Majeure Cause"). Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control and, among others, the following: a. Strikes, lockouts or other industrial action. b. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. d. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private. and. Inability to use public or private telecommunication systems. F. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.
- TRANSFER OF RIGHTS AND OBLIGATIONS
The contract is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any way the guarantees, both express and implied. , which we could have granted.
- INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
- RESIGNATION
The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations. No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.
- RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.
- APPLICABLE LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
- COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any query, complaint or claim, through our contact channels. contact . In addition, we have official complaint forms available to consumers and users. You can request them through our contact channels. Your complaints and claims to our customer service will be attended to in the shortest possible time and, in any case, within the legally established period. Likewise, they will be registered with an identification code that we will inform you and will allow you to track them. If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address contacto@mylibi.com in order to request an extrajudicial dispute resolution. On our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an extrajudicial resolution of consumer disputes accessible through the Internet address http://ec.europa.eu/consumers/odr/ . Last update: 12/3/2018. Withdrawal form template (You must only complete and send this form if you wish to withdraw from the contract) To the attention of GRUPO MADS HOME SPAIN SL acting under the commercial name MYLIBI, with address at Calle Almacil nº 8., 46920, Mislata (Valencia), Spain and email email contacto@mylibi.com.
- IDENTIFICATION OF THE CONTRACTING PART
Mylibi.com with: Company name: Grupo Mads Home Spain SL, CIF: B98881907, Registered office: Mislata - Valencia (Spain), C/ Almacil 8, 46920. Mylibi is the commercial name of the company GRUPO MADS HOME SPAIN SL, for If you have any questions, you can contact us through our contact methods
