EXCHANGES AND RETURNS
HOW TO RETURN
If your purchase doesn't meet your expectations, we offer you the option to return it.
We detail the conditions and different options available for you to return your items.
CONDITIONS FOR MAKING A RETURN
- You must process the return within the established timeframe:
- You have 30 days from the date your order is shipped.
- Items must be in their original condition and retain all tags.
- You have to make the return in the same market/region in which you made the
buys.
Shipping costs will be deducted from the return refund.
Refund does not include any shipping costs you paid when placing your order.
MANAGE A RETURN
We offer you the option of returning your items through our home pickup service.
The cost per refund request:
In Spain and Portugal it is 3.99 EUR that will be deducted from your refund, the
same payment method that you used when making the purchase.
In Germany, France, the Netherlands, and Italy, the fee is EUR 8.95 and will be deducted from your refund. The same payment method you used to make the purchase will be used.
You can request a refund by following the link below, where you must complete your order details.
Request a refund
Once you have submitted your return request, you will receive an email from GLS requesting collection , and a carrier will collect your package from the address you selected within 48-72 hours . (If you do not select another collection address, the package will be collected from the address you provided.) purchase)
You don't need to print the return label; the carrier will have it prepared for you.
It is not necessary to include the purchase receipt.
HOW SHOULD I PREPARE MY RETURN PACKAGE?
If you no longer have the original packaging, you can return your order in any other packaging, as long as it's properly sealed to prevent loss of items. You don't need to write a shipping address on the package. It's not necessary to include the purchase receipt.
I REQUESTED A COLLECTION OF MY ORDER BUT IT HAS NOT BEEN MADE, WHAT CAN I DO?
If the carrier has not collected your order, contact us to
that we can manage a new attempt.
CAN I RETURN ITEMS FROM DIFFERENT TYPES IN A SINGLE SHIPMENT?
ORDERS?
Please note that it is not possible to return items from different orders together. Therefore, you will need to request a return for each order and send them separately.
HOW TO CHANGE
SPAIN AND PORTUGAL
Exchanges are free if you wish to select different sizes of the same product. Exchanges are not available for other products or colors. If you require a different product or color, you must return the product and place a new order.
Request size change
GERMANY, FRANCE, HOLLAND AND ITALY
The exchange option is not available. However, you can always return it.
within the established period and make a new purchase.
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* Pre-order orders cannot be exchanged or returned, as they are produced exclusively for you on demand. Please carefully review sizes and colors before confirming your purchase.
* The Liah Headband product in all colors cannot be exchanged . no returns.