• INTRODUCTION

This document (together with all the documents mentioned in it) establishes the conditions governing the use of this web page and the purchase of products from it, whatever the means through which it can be accessed. Please read these Conditions and our Privacy and Cookies Policy  carefully (Privacy Policy and Cookies Link) before using this website. By using this website or placing an order through it you agree to be bound by these Conditions and our Privacy and Cookies Policy, so if you do not agree with all the Conditions and the Privacy Policy and Cookies, you should not use this website. If you have any questions related to the Conditions or the Privacy and Cookies Policy, contact us

You agree that we may use such information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

The information or personal data you provide about you will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this web page you consent to the processing of such information and data and declare that all the information or data that you provide us are true and you agree to use this web page only to make inquiries or legally valid orders and do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we are authorized to cancel it and inform the pertinent authorities.

  • HIRING

The images in  the store are designed as an illustration and do not constitute binding offers for sale. For their part, the customer makes a binding offer to enter into a purchase contract, upon completion of the order process, by clicking on the "Pay" button. The customer then receives an automatic confirmation of the receipt of the order by email. This order confirmation does not constitute acceptance of the offer. The contract with MyLibi.com is only closed if MyLibi.com sends the ordered products to the customer and this shipment is confirmed by email.

  • AVAILABILITY OF PRODUCTS

All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will reimburse you for any amount that you may have paid.

  • HOW TO MAKE AN ORDER

To place an order, you must follow the online purchase procedure and click on "pay". You will then receive an email acknowledging receipt of your order ("Order Confirmation"). We will also inform you by email that the product has been shipped (“Shipping Confirmation"). The risks of the products will be your responsibility from the moment of delivery.

  • DELIVERY

Unless there are any unforeseen or extraordinary circumstances, we will send your order, consisting of the related products / s in each Delivery Confirmation, within the term indicated on our web page, in accordance with the selected shipping method, within a maximum of 30 days from the date of the Order Confirmation. If for some reason we can not meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note: we do not deliver or ship on Saturdays or Sundays or holidays in the country of origin (Spain) or country of destination of the order. For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires  possession of the products, which is Accredited by signing the receipt of the order at the agreed delivery address.

  • PLACES OF SHIPPING

Standard shipping method: currently Standard shipping is only available in Spain (Peninsula andBalearic Islands only), Portugal (except islands), England (except islands), France (except islands), Italy (except islands), Germany, Belgium, Holland, Austria, Czech Republic, Denmark, Luxembourg and Poland.

Express shipping method: Costs € 8.95. We ship to the aforementioned countries (except for Spain that only the standard method is used) and also to the following countries: Switzerland, Hungary, Slovenia, Croatia, Bosnia-Herzegovina, Ireland, Norway, Sweden, Finland, Estonia, Lithuania, Latvia, Slovakia, Romania, Serbia, Greece, Macedonia, Montenegro, Albania, Turkey, Cyprus, Iceland, Malta, Monaco, San Marino, Andorra and Liechtenstein.

  • HOW TO CORRECT ERRORS

In the event that you detect that an error has occurred when entering your personal details during your registration as a user of this web page, you can modify them in the "My Account" section. You can also correct errors related to your personal details provided during the purchase process by contacting customer service using the following email address lopd@mylibi.com. You can also  exercise the right of rectification as stated in our Privacy and Cookies Policy via lopd@mylibi.com. This web page shows confirmation windows in various sections of the purchase process that do not allow the order to continue if the data in these sections has not been correctly provided. This web page offers the details of all the items you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after completing the payment process, you should contact our customer service team immediately, by phone or at the email address devoluciones@mylibi.com

  • DELIVERY IMPOSSIBILITY

Spain only

If it is not possible for us to deliver your order, we will notify you and try to contact you again to arrange a time for a second attempt. If you are not able to go to one of our delegations to pick it up remember that once deposited at one of our delegations you have 7 calendar days to collect your order,  after which it will be automatically returned to us and we will proceed to refund your payment into your account minus the return costs of 8.95 €.

Rest of countries:

If it is not possible for us to deliver your order, we will notify you that we have deposited your order at your nearest  "Parcel Shop”. To collect your parcel you must provide your original identity document and the delivery notification (or you can authorize someone else to collect it). If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery on another day. In the event that 7 calendar days have elapsed since we attempted delivery and the order has not been delivered for reasons not attributable to us, we will understand that you want to cancel the contract. In the result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional expenses resulting from the choice of a different delivery method than the least expensive delivery method) within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that additional shipment costs may be incurred, and we will charge you any corresponding costs.

  • VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in Spanish territory. The prices on the web page include the Spanish rate of VAT - 21%, since all the sales made online, whatever the destination, are considered to have been purchased in Spain. The prices on the website also include the shipping costs, as stated in our Purchase - Shipping Guide. Prices may change at any time, but possible changes will not affect confirmed orders. Once you have selected all the items you want to buy, they will be added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the purchase process steps, filling or checking the information that is requested in each step.   You can modify the details of your order during the purchase process, before making the payment. You have a detailed description of the purchase process in the Purchase Guide.

  • PAYMENT METHODS

We accept the following means of payment: Bank transfer, credit or debit card and paypal. By clicking on "pay" you are confirming that the credit card, bank account or any other means you use for payment is yours or that you are the legal holder. To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be held responsible for any delay or failure to deliver and we will not be able to enter into any contract with you.

  • PURCHASE AS A GUEST

This web page allows you to purchase as a guest. In this purchase mode, you will only be asked for the essential information to be able to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as a non-registered user.

  • BILLING

you expressly authorize us to issue your invoice in electronic format, although you may indicate at any time your willingness to receive a paper invoice.

  • RETURNS POLICY

 You can see our return policy here

  • GUARANTEE

If you hire as a consumer and user, we offer guarantees on the products that we sell through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product. It is understood that the products are in accordance with the contract provided that they conform to the description made by us and possess the qualities that we have presented on this website, that are suitable for the uses to which products of the same type are ordinarily destined and present the usual quality and performance of a product of the same type. In this sense, if any of the products were not in accordance with the contract, you must inform us by following the procedure detailed in the previous section and through any of the means of communication provided for that purpose. The products we sell can present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and color, will not be considered defects or defects, natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

  • THE RIGHT OF WITHDRAWAL

You can see your right of withdrawal here

  • EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the event that the goods do not meet the following requirements: the products, their packaging, the labels must be in perfect condition and  garments  must not have been washed. Finally you must attach the proof of purchase that we issued on the day of purchase. Otherwise the good will suffer a depreciation. In the unlikely event that we receive something in an inappropriate condition, the refund will not be made.

  • VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You should not misuse this web page by intentionally introducing viruses, Trojans or any other program or material that is technologically harmful or harmful. You will not try to have unauthorized access to this website, to the server in which said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack. Failure to comply with this clause could lead to prosecution. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website. We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same or those that it redirects.

  • LINKS FROM OUR WEB PAGE 

Event that our web page contains links to other web pages and third-party materials, these links are provided for informational purposes only. We do not have any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use

  • WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications sent to you be in writing. By using this website, you agree that most communications with us are electronic. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

  • LIABILITY AND DISCLAIMER OF LIABILITY

Except when expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established expressly to the contrary.

  • NOTIFICATIONS

The notifications that you send us should be sent through our email address contacto@mylibi.com. We can send communications either to the e-mail or to the postal address you provided to us when placing your order. It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email was sent, or three days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered and, in the case of an email, that it was sent to the email address specified by the recipient.

  • EVENTS OUTSIDE OF OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations due to events that are beyond our reasonable control (“Acts of God“).  Acts of God will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following: a. Strikes, lockouts or other industrial action. b. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. d. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private and. Inability to use public or private telecommunication systems. f. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that obligations will be suspended during the period in which an act of God continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the act of god. We will use all reasonable means to end the act of God or to find a solution that allows us to fulfill our obligations despite the act of God

  • ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding both for you and for us, as well as for our respective successors and assignees. You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We may transfer, assign, encumber, sub-contract or otherwise transfer a contract or any of the rights or obligations derived therefrom, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that you the consumer, have been recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied that we could have granted you.

  • INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, registered trademark and other industrial and intellectual property rights over the materials or contents that are provided as part of the web page correspond at all times to us or to those who granted us a license to use it. You may make use of such material only in the form in which we expressly authorize or those who granted us a license for its use. This will not prevent you from using this webpage to the extent necessary to copy the information about your order or Contact data.

  • DISCLAIMER

The lack of requirement by us of the strict compliance of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that could correspond to us by virtue of said contract or the Conditions, does not imply any waiver or limitation in relation to said rights or actions or exonerate you from complying with such obligations. No waiver on our part of a right or concrete action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or rights or actions arising from a contract will take effect, unless it is expressly established that it is a waiver and formalized and communicated to you in writing in accordance with the provisions in the section of Notifications above.

  • RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the changes made, we recommend not using our website.

  • APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and product purchase agreements through said website will be governed by Spanish legislation. Any controversy that arises or relates to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

  • COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any questions, complaints or claims, via our contact channels. In addition, we have official complaint forms available to consumers and users. You can request them by calling 9 or through our contact channels. Your complaints and claims to our customer service department will be handled as soon as possible and within the legally established period. Likewise, they will be registered with an identification key that we will put inform you of and which will allow you to carry out any follow up. If you as a consumer believe that your rights have been violated, you can address your complaints through the email address contacto@mylibi.com in order to request an out-of-court settlement. On our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an extrajudicial resolution of consumer disputes accessible through the Internet address http://ec.europa.eu/consumers/odr. Last update: 12/3/2018 Model withdrawal form (You only have to fill in and send this form if you wish to withdraw from the contract) To the attention of GRUPO MADS HOME SPAIN SL acting under the trade name MYLIBI, with address at Calle Almacil nº 8., 46920, Mislata (Valencia), Spain and email contacto@mylibi.com

  • IDENTIFICATION OF THE CONTRACTING PART

Mylibi.com with: Company name: Mads Home Spain SL Group, CIF: B98881907, Registered office: Mislata - Valencia (Spain), C / Almacil 8, 46920. Mylibi is the commercial name of the company GRUPO MADS HOME SPAIN SL, for any questions you can contact us through our means of contact.